Who To Contact


At Your eService
eService is an online tool that allows you to submit benefit and payroll issues directly to Aon Hewitt, Alcoa's benefits administration vendor.


How to Access eService via Your Benefits Resources (YBR)

  • Log into YBR 
  • Select "Benefits"
  • Go to the “Contact Us” page
  • Select the “eService” link


How to Access eService via ePay

  • Log into YBR 
  • Select "ePay"
  • On the main page, select the “eService” link

Important: To enroll in your benefits or access your benefits information on the Your Benefits Resources™ (YBR) website, you’ll need to set up a unique user ID and password. You should also create security questions and answers that will allow you to access the site if you forget your password. Follow the instructions on the log-in page of YBR.


Forget your user ID or password?
Many people have multiple user names and passwords, and it can be difficult to keep them all straight. Because of this, Your Benefits Resources has built-in ways to help.

  • If you forget your user ID, you will be asked for the last four-digits of your Social Security number and your date of birth to log on.
  • If you forget your password, you will need to answer a few of the security questions you created.




Web Site



  1. Call 1-888-ALCOA123 (1-888-252-6212)*
  2. Say "HRDirect," or Press 1.
  3. For automated NetPay information available 24 hours a day, say "NetPay," or Press 1. For payroll questions, say "Other Payroll Questions," or Press 2.

Personalized information about your pay and benefits

1-888-ALCOA123 (1-888-252-6212)*
If you are overseas, call 847-883-0956.

Choices Benefits Information



Health care benefits and claims

Highmark  1-800-433-9906 

CVS Caremark 1-888-291-6372

United Concordia Dental 1-800-433-9906

Davis Vision 1-800-433-9906

Health Savings Account 


Flexible Spending Accounts (Health Care Fund and Dependent Care Fund)

1-888-ALCOA123 (1-888-252-6212)*

Employee Assistance Program (EAP) 


(Employer ID = Alcoa)


Disability/Sickness and Accident (S&A) benefits and claims 

1-888-ALCOA123 (1-888-252-6212)*

Life or AD&D insurance benefits and claims


MetLife:  1-800-451-4192

Retirement benefits

1-888-ALCOA123 (1-888-252-6212)*


Alcoa Extras


Tuition Assistance 



* 9 a.m. to 5 p.m., ET, M-F