At Your eService
eService is an online tool that allows you to submit benefit and payroll issues directly to Aon Hewitt, Alcoa's benefits administration vendor.


How to Access eService via Your Benefits Resources (YBR)

  • Log into YBR
  • Select "Benefits"
  • Go to the “Contact Us” page
  • Select the “eService” link

How to Access eService via ePay

  • Log into YBR
  • Select "ePay"
  • On the main page, select the “eService” link


Important: To enroll in your benefits or access your benefits information on the Your Benefits Resources™ (YBR) website, you’ll need to set up a unique user ID and password. You should also create security questions and answers that will allow you to access the site if you forget your password. Follow the instructions on the log-in page of YBR.

Forget your user ID or password?
Many people have multiple user names and passwords, and it can be difficult to keep them all straight. Because of this, Your Benefits Resources has built-in ways to help.

  • If you forget your user ID, you will be asked for the last four-digits of your Social Security number and your date of birth to log on.
  • If you forget your password, you will need to answer a few of the security questions you created.
Topic Web Phone
Your Benefits


1. Call 1-888-ALCOA123 (1-888-252-6212)*
2. Say "HRDirect," or Press 1.
3. For automated NetPay information available 24 hours a day, say "NetPay," or Press 1. For payroll questions, say "Other Payroll Questions," or Press 2.
Personalized information about your pay and benefits
Your Benefits
1-888-ALCOA123 (1-888-252-6212)*
If you are overseas, call 847-883-0956.
Choices benefits information
Health care benefits and claims
Your Benefits
CVS Caremark
United Concordia Dental 
Davis Vision
Highmark  1-800-433-9906
CVS Caremark 1-888-291-6372
United Concordia Dental 1-800-433-9906
Davis Vision 1-800-433-9906
Health Savings Account

Flexible Spending Accounts (Health Care Fund and Dependent Care Fund)

Your Benefits
1-888-ALCOA123 (1-888-252-6212)*
Employee Assistance Program (EAP)
(Employer ID = Alcoa)
Disability/Sickness and Accident (S&A) benefits and claims
Your Benefits
1-888-ALCOA123 (1-888-252-6212)*
Life or AD&D insurance benefits and claims  
Retirement benefits
Your Benefits
1-888-ALCOA123 (1-888-252-6212)*
Alcoa Extras


Tuition Assistance
Alcoa Tuition
Assistance Program
Long-Term Care
Long-Term Care is not sponsored, administered, or endorsed by Alcoa
    * 9 a.m. to 5 p.m., ET, M-F